At Neilson’s Nutrition, we aim to process and deliver your orders efficiently and with care. Please read the following delivery and shipping terms applicable to purchases of My Meal via our e-commerce platform:
1. Order Processing
Once payment has been received and stock availability confirmed, all orders will be processed within three to five (3 to 5) business days.
2. Delivery Method
All orders will be dispatched via Neilson’s Nutrition’s appointed third-party courier services. Delivery timelines and arrangements will be coordinated directly between the courier and the Shopper.
Please ensure that someone is available at the designated delivery address to receive the order during the agreed time slot.
3. Courier Liability
While Neilson’s Nutrition undertakes all reasonable steps to ensure timely and secure delivery of your order, we cannot be held liable for:
Delays caused by the courier service
Loss, damage, or negligence beyond our control
Unforeseen delivery disruptions, including but not limited to acts of God, strikes, or transport issues.
4. Delivery Costs
Neilson’s Nutrition charges a delivery fee for orders within the Durban area and for short-haul deliveries. Please contact us for details on specific short-haul locations.
However, additional delivery charges may apply in the following cases:
Failed delivery due to no recipient present at the delivery address
Delivering to HIGH RISK OR REMOTE AREA (non-metropolitan or high-risk destinations)
Any additional charges will be quoted and invoiced separately.
5. Weekend and Public Holiday Deliveries
Deliveries will not be made on weekends or South African public holidays unless a special arrangement has been made in advance. Such deliveries may incur extra fees, which will be communicated and charged prior to dispatch.
6. Order Cancellation
If a Shopper elects to cancel an order after the 7-day cooling-off period in terms of the Electronic Communications and Transactions Act, 2002 and the Consumer Protection Act, 2008, a 15% administration fee will be deducted from the refund.
Neilson’s Nutrition also reserves the right to cancel any order for which payment has been received in cases such as:
Insufficient stock availability
Errors in pricing or product information
In such cases, the Shopper will receive a full refund.
7. Stock Availability
Neilson’s Nutrition makes every effort to maintain accurate stock records. However, product availability is not guaranteed. Orders will only be fulfilled when stock is confirmed as available. In
cases where stock is unavailable, the Shopper will be offered a refund or the option to wait for restocking.
8. Product Condition on Delivery
While we ensure that all My Meal products are packaged with care, Neilson’s Nutrition is not liable for any damage occurring during transit or upon arrival at the delivery address.
9. Customer Responsibilities
It is the Shopper’s responsibility to ensure the correct delivery address and availability to receive the product.
If no one is available at the agreed delivery time, redelivery may be delayed, and additional delivery fees may apply.
10. Product Complaints
Any complaints regarding the quality or condition of My Meal should be directed to our support team at info@mymealsa.co.za
